SmileMe.In Portal New Features & Improvements – 2/22/21

The following features & improvements have been made to the SmileMe.In portal:

  1. Send us your Feedback:
    – Ability to provide your feedback and submit your comments from the portal

    – Simply click on the “Feedback” link displayed on the top right corner of any page in portal

    – This open up a pop-up form, where you can submit your suggestions, concerns and thoughts

    – We are happy to hear from all our customers!

  2. Improved visual for scans corresponding to high temperature. High temperature is now flagged with a red thermometer icon (Temperature Log page and Health Questions page)

  3. Health Questions page:
    If you have the Contactless Questionnaire Pad, scans corresponding to question(s) answered with “Yes” will be flagged with a yellow question mark icon

  4. Devices:
    1. In Devices page (Add/Edit), the thermal scanner name in Device Type drop-down has been updated to Thermal Scanner 10.2″

    2. Enhancement to the Machine ID generated for Go Handheld Scanner
  5. Enhancement to the Employee Payroll report :
    The “From” report date now defaults to the first day of the current month

  6. The Portal logo (displayed on top left corner) has been enhanced to reflect your business service type, as following:




  7. Users Import feature changes:
    1. For better performance, the system now prompts you to import up to 50 users at a time.

      If you need to import more than 50 users, please adjust the number of users in template sheet so that it contains up to 50 users, and then repeat the import process until you have successfully imported all the users.

    2. Improvement to the Members Import feature (Sports Account type)

SmileMe.In New Features and Improvements – 02/15/2021

The following features and improvements have been made to the SmileMe.In portal:

  1. “Device Name” has been added to the Temperature Log page, Temperature Management page and General Report. To easily identify which device a scan was made from.

  2. Enhancements to Health Questions Report:
    – Ability to export Health Questions Report
    – Added support for Health Questions Report for all account types (Sports and School facility types)

  3. Improvement to Visitor management (linking a scan to an existing Visitor, or create a new Visitor from the Temperature Log page)

  4. Action buttons (Delete & linking actions) have been moved from Temperature Log page to Temperature Management page

  5. Ability to bulk add Members to Sport account, using Import Users feature
  6. Improvement to subscription
  7. General interface enhancements and improvements

Outage Update

On Feb -11-2021 5 pm PST, a Major outage has been reported due to an outage to the underlying Microsoft Cloud services! This prevented ALL FaceGraph & SmileMe.In services including the phone apps from functioning. We worked with Microsoft to get this resolved ASAP!

Update Feb -11-2021 6:30 pm PST – The service has been restored. As the recovery is in progress we expect the service to be a bit slow for the next 10 – 20 minutes

How to turn off the Questionnaire Feature on your Thermal Scanner

The Questionnaire feature is only applicable if you have the Touchless Questionnaire Pad (sold separately) or sold built-in in newer models.

If you see the following screen upon launching the Scanning app on your Thermal Scanner, that indicates the “Questionnaire” setting is enabled

Note: On versions 2.0.82 and 2.0.83, the “Questionnaire” setting is enabled by default, so please deselect it of you do not have the Touchless Questionnaire Pad.

To disable the Questionnaire feature, follow these steps:

  1. Go to the Measurer App settings screen by clicking on the top right corner, as indicated in this screenshot:
  2. In newer versions you should see a silhouette icon towards the middle of the screen that you should be clicking on to go to the settings page:
  1. Deselect the “Enable Questionnaire System” option

  2. Update to the latest version if needed
    Note: Ensure your device is connected to the internet to see the latest available update