How can I set automatic rebooting for my FaceGraph Thermal kiosk?

If you wish to set your thermal device to shutdown and reboot at the time you choose please follow these steps:

  1. Go to Settings (the gear icon)

2. Go to “Other Settings”

3. Click on “Timing switcher”.

4. Activate “Timer Switch” toggle. then set the preferred shutdown time and the boot time (based on your time zone), if you wish rebooting to happen every day make sure to mark all days under repeat.

5. Going back to “Other settings” go to “Application Startup”

make sure to choose “Measurer”.

Now the device is going to reboot at the chosen time you’ve set and the FaceGraph app will launch right after.

How Can I Add Customized Health Questions?

If you are using one of our health questionnaire devices and are looking for a way to customize the questions on your device, here are the detailed steps of how you can achieve that: 

1. You will need to download one of the photos found below and write your question on it. Save the changes and rename the photo according to the order in which you want the question to appear.  

For example, if you want your question to be shown first, go ahead and name the photo “1.png,” but if you want it to be shown as the 3rd question, name the photo “3.png”. 

2. Next is a particularly major step, copy the photo onto a USB drive and place it in a folder titled “Questions.”  

3. Plug the USB into your health questionnaire device, head over to file manager > local memory > eHanshin as shown in the below image. 

4. While in that folder, long click the already existing “Questions” folder and delete. This step is to be able to replace it with the new one containing the customized questions. 

5. Go back and open the USB folder from the device, long click and copy. Return to the folder “eHanshin,” long click on any file or folder, then click paste. 

Finally, go to the Hanshin measurer App and you will find the questions you have customized and added. 

Wi-Fi- and network settings for the Temperature measurement Kiosk

Connection issues troubleshooting:  

1. Plug in a mouse, click with the right button to exit the measure app. 

2. Go to Settings (the gear ⚙️ icon) then Wi-Fi. Make sure you’re connected to a network. 

– If it keeps on showing “saved” please click on forget the network and connect again and make sure you’re entering the correct Wi-Fi password.  

3. Got to the Browser and try going to any website to see if the internet is working. If you can’t access any website move to the next step. 

4. Try connecting the FaceGraph device with an Ethernet cable, go to the Browser then try accessing any website. If you can’t access any website move to the next step 

5. Make sure your Wi-Fi connection is 2.4Ghz (Wi-Fi 5Ghz is not supported), also your network encryption should be WPA2, if it’s WPA or WPA3 please contact your IT desk to change it to WPA2. 

6. If your Wi-Fi is still not working, please contact our customer support on +1 408-337-2013 or email 

SmileMe.In New Features and Improvements – 06/03/2022

The following features & improvements have been made to the SmileMe.In portal:

  • The default value of the acceptable facial recognition accuracy is changed to be 95%

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  • Admins can view the analytics of the identification requests on usage page under the subscription 
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  • Admins can link unrecognized images to existing users by clicking on “Unrecognized” under “Users”
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  • General enhancements in general settings

Join our Webinar for Workplaces!

Date: Thursday, March 3, 2022 
Time: From 11:30 AM to 12:15 PM PST

To provide the best experience for our users, we have created this webinar for our FaceGraph Facility Management Cloud users. This webinar will be focused on the “Workplaces” account type which is suitable for companies that needs to manage employees.  

You will learn more about adding users to the system, managing, and executing bulk actions and adding visitors. We will discuss and get your feedback about adding new useful features like signing in using Microsoft Office 365 or Azure Active Directory and more!  

Users could add users using the temperature management page by linking scans using the thermal scanner kiosk.
For more information about the thermal scanner and how to get one check out the FaceGraph Shop online. 

If you are thinking of subscribing to the FaceGraph facility management cloud, learn all there is to know about the unique features provided to ease your facility management tasks. You can follow our demos and tutorials on how to get the best out of the system. 

Features we will cover this is webinar 

  • Sending out communications (Email\Txt\App) 
  • Creating & managing locations & departments 
  • Printing visitor badges 
  • Adding users manually or uploading users in bulk 
  • Adding users using Temp Management by linking scans 

All this and more awaits at our live webinar. Sign up today to become an expert at using our facility management cloud and choosing the subscription most suitable for you and your facility. 

SmileMe.In New Features and Improvements – 02/10/2022


The ability to display the overtime for each employee in the payroll report based on employees’ hours per week

  • Photo’s filtering experience enhancement in Connect APP
  • Photo’s design enhancement in the portal
  • Timeline display improvements (Display sign out as last activity always in the timeline)

SmileMe.In New Features and Improvements – 10/25/21

The following changes have been made to SmileMe.In Portal: 

  • The performance of sending emails from the portal is enhanced  
  • School admins can create a calendar of events to publish the calendar of the year to employees and guardians  

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  • Display the source of the enrollment request in the admin approval page  
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  • Version 3.0 of our facial recognition algorithm is launched

Update [10/26/2021]: The new updated facial recognition algorithm we have launched in this release will only work for any new customer that registers on or after 10/22/2021.

For existing customer accounts, we are developing a migration tool to be able to migrate them to the new algorithm. We will announce it when it’s available. please contact us at if you have any questions or want to be on the list of early adaptors.

GO Handheld Thermal Scanner

How to start your GO Handheld Thermal Scanner?

  • Power-on the device without plugin it to a power source
  • A count down will show on the screen before the device warms-up
  • Once the device is ready, you may plug it to a power source

Device is plugged into a power source but temperature sensors aren’t working?

  • Please un-plug the device from the power source
  • Restart the device without the charger being plugged-in
  • The Application should start then a count-down will show on the screen before the device warms-up
  • Once the device is ready , you may re-plug it to a power source.

Mask detection now supported!

Admin can enable the function to detect Face Mask and receive alert in the below cases, 

  • If the Mask was detected. 
  • If No Mask was detected. 
  • Or not to send alert at any case. 

To set-up Alerts to Mask Detection, please follow the below instructions: 

  • Navigate to Settings then Go to Health and Safety Settings. 
  • Set- up your preference to Mask Detection Alert as shown below, 

SmileMe.In New Features and Improvements – 09/20/21

The following changes have been made to the SmileMe.In portal: 

  • A room with stored photos cannot be deleted unless photos are deleted first. 
  • In Workplaces business type, Admin can send announcements to all employees within a certain/multiple departments 
  • In Education business type, Admin can send announcements to all Teachers/Guardians within a certain/multiple rooms 
  • In Sports business type, Admin can send announcements to all Coaches/Members/Guardians within a certain/multiple rooms,