How to upgrade the software version on your Smart Thermal Scanner


  • Plug a USB mouse to the Thermal Scanner, and make sure your Smart Thermal Device is connected to the internet
  • Launch the Hanshin Measurer app to open the app Settings screen, by clicking on the silhouette icon displayed on the bottom right corner

  • Take note of the the current version installed on your device; the version number is displayed at the bottom left corner of the app’s Settings screen

  • Keep the Settings screen open for 60 seconds for the device to check for a available update
  • Click on the Software Upgrade button displayed the bottom of the app’s settings screen
  • After the progress bar has completed, you’re device has been upgraded successfully
  • Make sure the Cloud Server Address is set to
  • Restart your device and you’re all set!

  • If you do not see the Software Update button, please check the following:
    • Your device is connected to the internet
    • The Cloud Server Address is set to
    • The Hanshin Measurer app settings screen has been open for 60 seconds (for the device to check for updates)
  • If you purchased your Thermal Scanner after July 2020, then please skip the steps listed below.
    • If your device was purchased before July 2020, your device may be on an older app version (version 2.0.23 or lower), in that case please follow these steps to do the upgrade:
      1. Click on the Software Update button displayed the bottom of the app’s settings screen
      2. Exit the Hanshin Measurer app (by right-clicking to exit the scanning app)
      3. Open the File Manager (by clicking on the File Manager icon on the device home screen)
      4. Click Local Memory
      5. Click eHanshin
      6. Click Downloads > in the Downloads folder, click on Software Update file
      7. The update should install, and you should see the progress bar
      8. Go to the settings screen of Hanshin Measurer app
      9. Make sure the Cloud Server Address is set to
      10. You’re all set! For any future updates, the upgrade will be automatically installed once you click on Software Update button

How to delete facial recognition images for a user on the SmileMe.In Portal

If you have users created in the SmileMe.In portal, and have set up facial recognition for user(s), you may use your Admin account to manage these images from the SmileMe.In portal.


1) Login to the Portal with your Admin account
2) Click Users from the side menu, then click All Users 
3) Click on the name of the user you would like to delete the images for, then click User Images button

4) Click Reset Training Data button if you want all training images for that user to get deleted

5) Click Faces History button then select each Recognition History image that you want deleted, click on the delete icon

Training Data images are the images taken when a user starts the facial recognition training. It enables the system to recognize the user’s face
Recognition History/Faces History images are the images taken for users that are already recognized, when using the Smart Thermal device or SmileMe.In apps

How to enable Facial Recognition for a user

  1. Login to the SmileMe.In Portal using your Admin account
  2. Navigate to the “All users” page by clicking on Users from the side menu, then All Users from the sub-menu
  3. Open the User Info page for the user you would like to enable facial recognition for, by clicking the on the user’s name
  4. Click on User Images button
  5. Click Browse image to upload face images. We recommend you upload 3 or more photos for each user for better recognition experience
  6. All set! The system will now recognize that user
  7. Note: You may always add or remove images from the User Images if needed