Join our Webinar for Workplaces!

Date: Thursday, March 3, 2022 
Time: From 11:30 AM to 12:15 PM PST

To provide the best experience for our users, we have created this webinar for our FaceGraph Facility Management Cloud users. This webinar will be focused on the “Workplaces” account type which is suitable for companies that needs to manage employees.  

You will learn more about adding users to the system, managing, and executing bulk actions and adding visitors. We will discuss and get your feedback about adding new useful features like signing in using Microsoft Office 365 or Azure Active Directory and more!  

Users could add users using the temperature management page by linking scans using the thermal scanner kiosk.
For more information about the thermal scanner and how to get one check out the FaceGraph Shop online. 

If you are thinking of subscribing to the FaceGraph facility management cloud, learn all there is to know about the unique features provided to ease your facility management tasks. You can follow our demos and tutorials on how to get the best out of the system. 

Features we will cover this is webinar 

  • Sending out communications (Email\Txt\App) 
  • Creating & managing locations & departments 
  • Printing visitor badges 
  • Adding users manually or uploading users in bulk 
  • Adding users using Temp Management by linking scans 

All this and more awaits at our live webinar. Sign up today to become an expert at using our facility management cloud and choosing the subscription most suitable for you and your facility. 

SmileMe.In New Features and Improvements – 02/10/2022


The ability to display the overtime for each employee in the payroll report based on employees’ hours per week

  • Photo’s filtering experience enhancement in Connect APP
  • Photo’s design enhancement in the portal
  • Timeline display improvements (Display sign out as last activity always in the timeline)

SmileMe.In New Features and Improvements – 10/25/21

The following changes have been made to SmileMe.In Portal: 

  • The performance of sending emails from the portal is enhanced  
  • School admins can create a calendar of events to publish the calendar of the year to employees and guardians  

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  • Display the source of the enrollment request in the admin approval page  
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  • Version 3.0 of our facial recognition algorithm is launched

Update [10/26/2021]: The new updated facial recognition algorithm we have launched in this release will only work for any new customer that registers on or after 10/22/2021.

For existing customer accounts, we are developing a migration tool to be able to migrate them to the new algorithm. We will announce it when it’s available. please contact us at if you have any questions or want to be on the list of early adaptors.

GO Handheld Thermal Scanner

How to start your GO Handheld Thermal Scanner?

  • Power-on the device without plugin it to a power source
  • A count down will show on the screen before the device warms-up
  • Once the device is ready, you may plug it to a power source

Device is plugged into a power source but temperature sensors aren’t working?

  • Please un-plug the device from the power source
  • Restart the device without the charger being plugged-in
  • The Application should start then a count-down will show on the screen before the device warms-up
  • Once the device is ready , you may re-plug it to a power source.

Mask detection now supported!

Admin can enable the function to detect Face Mask and receive alert in the below cases, 

  • If the Mask was detected. 
  • If No Mask was detected. 
  • Or not to send alert at any case. 

To set-up Alerts to Mask Detection, please follow the below instructions: 

  • Navigate to Settings then Go to Health and Safety Settings. 
  • Set- up your preference to Mask Detection Alert as shown below, 

SmileMe.In New Features and Improvements – 09/20/21

The following changes have been made to the SmileMe.In portal: 

  • A room with stored photos cannot be deleted unless photos are deleted first. 
  • In Workplaces business type, Admin can send announcements to all employees within a certain/multiple departments 
  • In Education business type, Admin can send announcements to all Teachers/Guardians within a certain/multiple rooms 
  • In Sports business type, Admin can send announcements to all Coaches/Members/Guardians within a certain/multiple rooms, 

SmileMe.In New Features and Improvements – 09/02/21

The following changes have been made to the SmileMe.In portal:

  • Rating is now available at the top right of the screen beside the Feedback Icon for better user experience.
  • Manage Attendance was updated so that to allow Admin to view previously added values before adding new ones, when using the function “Update” for a certain user,

SmileMe.In New Features & Improvements – 08/06/2021

The following improvements and features have been made to the SmileMe.In Portal:

  1. Identification using facial recognition is activated by default while creating new location

  2. Ability to to permanently delete users via the below options:
    • To permanently delete a soft-deleted user (one user at a time):
      1. go to All Users page > Deleted Users tab
      2. mouse-hover over the targeted user to permanently delete him/her

    • To permanently delete multiple users:
      1. go to Users > Manage Users
      2. enable Deleted Users toggle, to get the list of soft-deleted users
      3. Bulk select the users that you need to permanently delete then select “Delete” from Actions

SmileMe.In New Features & Improvements – 7/15/2021

The following features & improvements have been made to the SmileMe.In portal:

Bulk Move Users feature:

  • Ability to bulk move users from one room/department to the other, or from one location to another.
  • This can be done by going to Manage Users page, select the users you would like to move, then click “Actions” then “Move

User type “Guardian” (in Education Facility type) can be moved to a different location, but can’t be moved to a room

SmileMe.In New Features and Improvements – 07/11/21

The following features & improvements have been made to the SmileMe.In portal:

  • Portal Enhancements:
    • Improved Portal look and feel (such as side menu color)
    • Enhancement to system email notifications that included images
    • Enhancement to the Portal Notifications feature

  • Manage Users page has been enhanced to include a Filter By option, so that you may filter the data by user’s date of birth or by creation date.
  • Enhancement to Delete Multiple Photos feature