1. Plug in a mouse, click with the right button to exit the measure app.
2. Go to Settings (the gear ⚙️ icon) then Wi-Fi. Make sure you’re connected to a network.
– If it keeps on showing “saved” please click on forget the network and connect again and make sure you’re entering the correct Wi-Fi password.
3. Got to the Browser and try going to any website to see if the internet is working. If you can’t access any website move to the next step.
4. Try connecting the FaceGraph device with an Ethernet cable, go to the Browser then try accessing any website. If you can’t access any website move to the next step
5. Make sure your Wi-Fi connection is 2.4Ghz (Wi-Fi 5Ghz is not supported), also your network encryption should be WPA2, if it’s WPA or WPA3 please contact your IT desk to change it to WPA2.
6. If your Wi-Fi is still not working, please contact our customer support on +1 408-337-2013 or email Support@facegraph.com.
Date:Thursday, March 3, 2022 Time:From 11:30 AM to 12:15 PM PST
To provide the best experience for our users, we have created this webinar for our FaceGraph Facility Management Cloud users. This webinar will be focused on the “Workplaces” account type which is suitable for companies that needs to manage employees.
You will learn more about adding users to the system, managing, and executing bulk actions and adding visitors. We will discuss and get your feedback about adding new useful features like signing in using Microsoft Office 365 or Azure Active Directory and more!
Users could add users using the temperature management page by linking scans using the thermal scanner kiosk. For more information about the thermal scanner and how to get one check out the FaceGraph Shop online.
If you are thinking of subscribing to the FaceGraph facility management cloud, learn all there is to know about the unique features provided to ease your facility management tasks. You can follow our demos and tutorials on how to get the best out of the system.
Features we will cover this is webinar
Sending out communications (Email\Txt\App)
Creating & managing locations & departments
Printing visitor badges
Adding users manually or uploading users in bulk
Adding users using Temp Management by linking scans
All this and more awaits at our live webinar. Sign up today to become an expert at using our facility management cloud and choosing the subscription most suitable for you and your facility.
We’ve added a few new features to the Phone Connect APP and SmileMe.In administration portal.
For the Connect App:
“Photo tagging” is a new addition to the School Co. APP.
Using the APP, there is now an option for the admin/teacher to tag children in the photos in the “Photos” screen.
This option is a “Tag” icon which will return a list of all the children for you to choose from, without the need to open each of the existing photos.
You can easily select multiple photos to tag them to the same or different child(ren), and the name(s) will appear on the photo and can be edited at any time by the admin/teacher.
Once a photo or multiple photos have been tagged to a specific child, a notification will be sent to the guardians.
For SmileMe.In Administration Portal, there are various updated:
1- Overtime
To help in the payroll process, we added a new feature to calculate the overtime worked by the employees and this enables you to display the overtime in the payroll report.
To turn on this setting, go to “General Settings” then under the section of “Reports”, enable overtime toggle & add standard working hours per week, then you can view the overtime calculated in the “Payroll Report”.
2- Cross-day Attendance
For employees who have cross-day shifts, you can now turn off the day’s 24-hour restrictions from settings.
Before this feature was enabled, each day from 12:00AM to 11:59PM will be considered one full day and any sign outs afterwards will be considered a sign in on the next day.
Now, turning on this feature will allow employees with cross-day shifts to easily sign in in the evening and sign out at/after midnight on the next day.
In short, the attendance will not be restricted by the end of the day.
You can toggle the option for cross-day attendance using the following steps:
– Open “General Settings” > “Login & Facial Recognition”
– Turn on “Allow Cross-day Attendance”
– Save
Logout and log back in.
3- Age Range in Waiting List
Upon creating a waiting list, there is a new validation feature called “Age Range”.
This gives the system commands on whether to accept the child entering the waiting list according to their age.
If the age range is 5 years old or younger, they will not be added to the waiting list and a popup will appear reading “Students less than 5 years old cannot be added to this waiting list”.
Children who are 7 will be removed from the waiting list automatically and added to the system as normal users.
In case the birth date was not added for the child, the validation above will not apply and the admin can add the child to any waiting list and remove them manually.
Defining the age range of the children in specific waiting list would automate the process of maintaining the waiting list, who should stay and should be removed from the waiting list thus decrease the manual efforts required to maintain the waiting list.
The validation of the age will be applied when adding students from the “Waiting list view” or from the “Create/edit student” button and it is an optional feature.
4- Facial Recognition upgraded version
We’ve launched an updated version of our facial recognition algorithm (almost written from scratch) that enhances users’ recognition by 10x.
This will have a direct positive impact on the ability to accurate record temperature and attendance via facial recognition. It will also enable users to be recognized wearing a mask (although we strongly discourage that as it dramatically impacts the performance & accuracy) .
Please note: The new updated facial recognition algorithm we have launched in this release will only work for any customer that registered on or after 10/22/2021.
For existing customer accounts, are able to migrate them to the new algorithm. If you are interested. please contact us at ContactUs@FaceGraph.com
5- Timeline for Users
In users’ profile we added “Activity timeline” where all the activities done by the user or for the user should be displayed. This includes all the attendance scans with the first scan of the day is sign in & the last scan of the day is sign out.
Now, attendance and temperature scans will be shown in the form of a timeline, marking the first record as “Sign In” and the last record as “Sign Out” for efficient tracking.
We have just rolled out a new feature called “Interactive requests”.
This feature will help teachers and schools connect with parents through the phone app “School Co”.
This feature will allow school teachers to create instant questions or interactions that they want the parents to respond to directly.
Interactive requests will allow teachers and administrators at schools create a question with multiple choices and those questions will be targeted to a specific classroom or a specific set of children or students. The parents of those students will be receiving those questions on their phones and will see the choices and they will be able to make their choices by a specific deadline.
After making their choices those choices will immediately show up for the teachers so they can implement whatever the parents have chosen for their children.
How to create a request?
The way the feature works is as following:
First go to the “School Co” app
Click on Interactive requests from the side menu.
Click Add New Request at the bottom
Choose which location this will be targeted to then choose the room
Then choose the list of students the questions will be sent to (or their parents in the case of young children)
Select the deadline date and time by which the parents need to respond by
Enter the questions
Add the list of choices then hit submit
This is a feature that we think will allow for greater communication between schools and parents.
A new version (version 2.0.86) is now available for the Thermal Kiosk. This version will automatically show up as an available update on the settings screen of the Measurer app on your device. This update enhances the performance and includes overall improvements.
After installing the new version you may need to restart the thermal tablet by pressing on the power button located at the top left corner of the device.
Here is the list of improvements & changes
Increased the speed and default settings for uploading data to the cloud (set to upload after being idle for 2 sec)
Improvement to handling uploading to the cloud for devices that have intermittent internet connections.
Support for the new touchless questionnaire pad (May require hardware upgrade)
Set the default URL of the cloud server to point to FaceGraph by default
Adding support to two new languages (Arabic & Spanish)
The first thing you need to do to start using SmileMe.In is to register a new account for your organization. This will give you the ability to use SmileMe.In for attendance tracking and view temperature measurement records.
