Author: Sarah Khorshed

How to access the images captured from the Smart Thermal

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If you have (or had) any of the “Capture Photo” options enabled in the Hanshin Measurer app settings, the captured images are stored locally on your device.
Note: If you have associated your device to the SmileMe.In account, then images stored locally on your device are imported into your SmileMe.In cloud account and deleted from the device.

Follow these steps to access the images saved locally on your device:

  1. From your device home screen, open the File Manager
  2. Click on Local Memory
  3. Click eHanshin folder
  4. Click 2020
  5. In the 2020 folder, there will be a sub-folder for each month, then each month will have a sub-folder for each day. The images will be stored in the corresponding month & day it was captured.

How to upgrade the software version on your Smart Thermal Scanner

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Steps:

  • Plug a USB mouse to the Thermal Scanner, and make sure your Smart Thermal Device is connected to the internet
  • Launch the Hanshin Measurer app to open the app Settings screen, by clicking on the silhouette icon displayed on the bottom right corner

  • Take note of the the current version installed on your device; the version number is displayed at the bottom left corner of the app’s Settings screen

  • Keep the Settings screen open for 60 seconds for the device to check for a available update
  • Click on the Software Upgrade button displayed the bottom of the app’s settings screen
  • After the progress bar has completed, you’re device has been upgraded successfully
  • Make sure the Cloud Server Address is set to https://api.facegraph.com/
  • Restart your device and you’re all set!


    Note:
  • If you do not see the Software Update button, please check the following:
    • Your device is connected to the internet
    • The Cloud Server Address is set to https://api.facegraph.com/
    • The Hanshin Measurer app settings screen has been open for 60 seconds (for the device to check for updates)
  • If you purchased your Thermal Scanner after July 2020, then please skip the steps listed below.
    • If your device was purchased before July 2020, your device may be on an older app version (version 2.0.23 or lower), in that case please follow these steps to do the upgrade:
      1. Click on the Software Update button displayed the bottom of the app’s settings screen
      2. Exit the Hanshin Measurer app (by right-clicking to exit the scanning app)
      3. Open the File Manager (by clicking on the File Manager icon on the device home screen)
      4. Click Local Memory
      5. Click eHanshin
      6. Click Downloads > in the Downloads folder, click on Software Update file
      7. The update should install, and you should see the progress bar
      8. Go to the settings screen of Hanshin Measurer app
      9. Make sure the Cloud Server Address is set to https://api.facegraph.com/
      10. You’re all set! For any future updates, the upgrade will be automatically installed once you click on Software Update button


How to delete facial recognition images for a user on the SmileMe.In Portal

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If you have users created in the SmileMe.In portal, and have set up facial recognition for user(s), you may use your Admin account to manage these images from the SmileMe.In portal.

Steps:

1) Login to the Portal with your Admin account
2) Click Users from the side menu, then click All Users 
3) Click on the name of the user you would like to delete the images for, then click User Images button

4) Click Reset Training Data button if you want all training images for that user to get deleted

5) Click Faces History button then select each Recognition History image that you want deleted, click on the delete icon


Note:
– Training Data images are the images taken when a user starts the facial recognition training. It enables the system to recognize the user’s face
– Recognition History/Faces History images are the images taken for users that are already recognized, when using the Smart Thermal device or SmileMe.In apps

How to enable Facial Recognition for a user

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  1. Login to the SmileMe.In Portal using your Admin account
  2. Navigate to the “All users” page by clicking on Users from the side menu, then All Users from the sub-menu
  3. Open the User Info page for the user you would like to enable facial recognition for, by clicking the on the user’s name
  4. Click on User Images button
  5. Click Browse image to upload face images. We recommend you upload 3 or more photos for each user for better recognition experience
  6. All set! The system will now recognize that user
  7. Note: You may always add or remove images from the User Images if needed

Smart Thermal Kiosk Troubleshooting Guide

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My device won’t power on

Make sure the device is plugged into the power. The device should start automatically within 30 seconds, if it doesn’t press down the power button for 5 seconds.

The temperature scanning app didn’t launch when I powered on the Smart Thermal Kiosk

It may take a few minutes to launch. You may also click the “HANSHIN Measurer” app on the device’s desktop to launch it manually.

The Smart Thermal device starts but the Hanshin Measurer app didn’t launch

If Thermal device starts but the app doesn’t launch, restart the device using the power button. If the problem persists, click on the Hanshin measurer icon to start the app manually.

The Smart Thermal Kiosk doesn’t play a sound when a temperature is scanned:

Go to the device’s settings screen and adjust the volume of the device.

Does the Smart Thermal Kiosk need to be connected to the internet?

No, it can be used to scan temperatures even when it is not connected to the internet.Internet is required to set the device on the current date/time and correct timezone, and also if you want the temperature and attendance data recorded into the SmileMe.In portal

How do I connect the Smart Thermal Kiosk to the internet?

Specify your WIFI network in the device’s settings screen. Alternatively, you can plug a network (ethernet) cable into the network port located on the bottom of the device.

How can I get to the settings screen of the HANSHIN Measurer app?

Plug in a mouse to the USB port on the back of the device, then click on the Account icon on the bottom right corner. This will open the settings screen of the HANSHIN Measurer app.

How can I get to the Smart Thermal Kiosk’s settings screen?

Connect the mouse to Smart Thermal Detector, right click the mouse to exit the Smart Thermal Detector software to go to the Home screen of Android system. Click on the Setting to enter the Android settings.

How do I let the Smart Thermal Kiosk record an image every time a temperature is scanned?

You need to enable “Capture photo when body temperature detected successfully” option on the settings screen of the HANSHIN Measurer app.

What is SmileMe.In portal? And how do I access it?

SmileMe.In portal is a comprehensive portal where Admins can manage users’ data and view the attendance and temperature records.
To access SmileMe.In portal, register your account then log in using your Admin account onto https://portal.smileme.in

The Smart Thermal Kiosk won’t scan my temperature, even though I am standing within 1 foot away from it:

Check to see If “Enable body temperature measurement after tagged NFC card” option is enabled in the setting screen of the HANSHIN Measurer app. If it is enabled, the device will only scan temperatures for the users that scan an RFID.
You may disable this option to have it scan temperatures without requiring an RFID.

How can I view the recorded temperature for users?

Log onto the SmileMe.In portal (https://portal.smileme.in) with your Admin account, then navigate to the Temperature Log page.

How can I view users’ attendance records?

Log onto SmileMe.In portal (https://portal.smileme.in) with your Admin account, then navigate to the Manage Attendance page.

The time recorded is not in the correct time zone; how do I set the time zone?

The Smart Thermal Kiosk will detect the time zone automatically when the device is connected to the internet. If your device is not connected to the internet, please set the time zone from the device settings screen.

Reactivating a device for the second time doesn’t work, what should I do?

– Login to SmileMe.In portal using your account admin account
– Navigate to the devices page
– Delete the current device and create new “Thermal” device
– The last step would be to type the new Device ID into Hanshin Measurer app’s settings and pressing activate

 The app doesn’t load saying the app stopped or if it crashes every time you start the app

– From the device settings screen, go to file manager > local memory > eHanshin folder
– Left click on it for 10 seconds
– Choose “Delete” from the options below
– Then start the app by clicking the app it from the homepage or restarting the device
– It should load properly. You will be required to go to the settings page and reconfigure the app, choosing the temp unit, entering the machine ID and pressing activate and updating the cloud server url to https://api.facegraph.com

 How can I get technical support?

For further assistance or questions, open a case online @ http://f-g.io/Help or please reach us by email ContactUs@FaceGraph.com or telephone +1 (408) 337-2013 

For the latest guide, online manual and video library go to http://f-g.io/guide

Download the device user guide directly from http://f-g.io/Manual