The following changes have been made to the SmileMe.In portal:

1. Health Questions
   – Detailed answers are now available in the Health Questions report, for both identified and unidentified Users
   – Answers from scans made in that day are grouped by each user
   – Ability to export the Health Questions report in PDF or Excel format
   
   
   
2. New banner added under Temperature Settings on General Settings page, to clarify the impact of changes made to High Temperature Alert value
   
   
3. For devices with a long name (longer than 19 characters), the Device name will trail off in Temperature reports as shown below
   
   
4. Enhancements to the Feedback feature, to allow for longer text
   
   
5. General enhancements to the interface of the portal and reports

Subscription upgrades can be done from the Portal by going to Manage Subscription page then updating your subscription as follows:

1.  Login to the portal then click Subscription  > Settings from the side menu
2. Add Payment Details (Credit Card that will be used to process the upgrade)
3. Click Update Subscription button
   
4. Select the desired Tier from the Tier drop down > click Submit button
   
   
5. All set! The upgrade will take effect on your upcoming billing cycle

If you have any questions, or need the upgrade to be effective immediately, please contact support at support@facegraph.com

1. Plug in a USB mouse and USB stick to your Thermal Scanner
2. Click on File Manager located on the device desktop
   
3. Click Local Memory > eHanshin folder
   
4. EventLog is the log file needed
   
5. Do a long left click on EventLog file to see the Copy action
   
6. Click Copy, then right click to navigate up in the directory till you reach the USB drive
   
7. Click to open USB folder, then do a long left click to see the Paste action
8. Once inside the USB folder, click Paste
9. All set! the log file should now be copied onto the USB drive

The following changes have been made to the SmileMe.In portal:

1. Employee (Monthly) attendance report has been enhanced to display multiple attendance records in each day (detailed records view)
   
   
   
   
2. Enhancement to the device pairing process:
   Once you add a new device in the portal, a pop- up message will appear with instructions on how to complete the process of associating your device (Thermal Scanner/Handheld thermal device) to your SmileMe.In account.
   
   
   
   
3. Additional Temperature Alert settings have been added:
   
   – High Temperature:
   This is the temperature setting that is enabled by default for all accounts.
   This means the system will send an alert when a scan exceeds the specified temperature threshold value.
   High Temperature alerts will be sent to Location Admin(s) and specified temperature alert recipients
   
   – All:
   This temperature setting makes the system send out an alert for every new scan taken (regardless of the temperature value of the scan)
   Temperature alerts will be sent to Location Admin(s) and specified temperature alert recipients
   **Please ensure this is the desired setting before enabling it
   
   – Never:
   If you enable this temperature setting, temperature alerts will *NOT* be sent, even if there is a high temperature.
   Temperature alerts will NOT be sent to anyone in your account.
   **Please ensure this is the desired setting before enabling it
   
   
   
   
   
4. Enhancement to the Health Questions page to display the time stamp next to each scan.
   Please note that a contact-less questionnaire pad (sold separately) is needed for users to answer Health Questions when taking a scan. This is optional.
   
   
5. Enhancement to the Import Users feature in Sports facility types
   
   
6. Enhancement to the system emails

The following features & improvements have been made to the SmileMe.In portal:

1. Send us your Feedback:
   – Ability to provide your feedback and submit your comments from the portal
   
   – Simply click on the “Feedback” link displayed on the top right corner of any page in portal
   
   – This open up a pop-up form, where you can submit your suggestions, concerns and thoughts
   
   – We are happy to hear from all our customers!
   
   
   
   
   
   
2. Improved visual for scans corresponding to high temperature. High temperature is now flagged with a red thermometer icon (Temperature Log page and Health Questions page)
   
   
3. Health Questions page:
   If you have the Contactless Questionnaire Pad, scans corresponding to question(s) answered with “Yes” will be flagged with a yellow question mark icon
   
   
   
4. Devices:
   1. In Devices page (Add/Edit), the thermal scanner name in Device Type drop-down has been updated to Thermal Scanner 10.2″
      
      
   2. Enhancement to the Machine ID generated for Go Handheld Scanner
      
5. Enhancement to the Employee Payroll report :
   The “From” report date now defaults to the first day of the current month
   
   
6. The Portal logo (displayed on top left corner) has been enhanced to reflect your business service type, as following:
   
    Workplace:
   
   School:
   
   Sports:
   
   
   
   
7. Users Import feature changes:
   1. For better performance, the system now prompts you to import up to 50 users at a time.
      
      If you need to import more than 50 users, please adjust the number of users in template sheet so that it contains up to 50 users, and then repeat the import process until you have successfully imported all the users.
      
      
   2. Improvement to the Members Import feature (Sports Account type)

The following features and improvements have been made to the SmileMe.In portal:

1. “Device Name” has been added to the Temperature Log page, Temperature Management page and General Report. To easily identify which device a scan was made from.
   
   
2. Enhancements to Health Questions Report:
   – Ability to export Health Questions Report
   – Added support for Health Questions Report for all account types (Sports and School facility types)
   
   
   
3. Improvement to Visitor management (linking a scan to an existing Visitor, or create a new Visitor from the Temperature Log page)
   
   
4. Action buttons (Delete & linking actions) have been moved from Temperature Log page to Temperature Management page
   
   
5. Ability to bulk add Members to Sport account, using Import Users feature
   
6. Improvement to subscription
   
7. General interface enhancements and improvements

On Feb -11-2021 5 pm PST, a Major outage has been reported due to an outage to the underlying Microsoft Cloud services! This prevented ALL FaceGraph & SmileMe.In services including the phone apps from functioning. We worked with Microsoft to get this resolved ASAP!

Update Feb -11-2021 6:30 pm PST – The service has been restored. As the recovery is in progress we expect the service to be a bit slow for the next 10 – 20 minutes

An enhancement has been made to the Health Questions page in Portal for Workplace accounts.

The Health Questions page now will display records for identified and unidentified users. This gives the ability to track the answers for all scans made.

Note: The records will be sorted in the order the scan was made.

Ability to answer health questions before getting your temperature taken

• With the new touchless questionnaire pad, a person is prompted to answer 3 health questions before getting their temperature scanned
  
• This requires a Touchless questionnaire pad, which is sold separately
  
• The panel can be attached to your existing Thermal Kiosk, or you may purchase a Thermal Kiosk with the Touchless questionnaire pad
  
  
  
  • Important Note:
    To enable the Health questionnaire feature on your Thermal Kiosk, you must:
    1. Have the touchless questionnaire pad attached to the Thermal Kiosk
    2. and have the “Enable questionnaire system” option enabled in the settings screen of Measurer app
    
    
• The answers to the health questions can be viewed in the SmileMe.In portal:
  • Health Questions Report
    
    
  • Exported General Report (“Excel Plus” option)